Billing & Subscriptions

This section provides information about Screenshotly's pricing plans, how to manage your subscription, update payment methods, and view your billing history.

1. Available Plans & Pricing

Understand the different subscription tiers offered by Screenshotly.

  • Accessing Plan Information: Visit our Pricing Page for a detailed comparison of plans.
  • Available Plans:
    • Free Plan: For personal use and exploration. Includes 100 screenshots per month, basic captures in PNG format only, and 1 day retention period.
    • Starter Plan: $29/month ($23/month billed annually). Perfect for side projects and small applications with 5,000 screenshots per month, full-page captures, multiple formats (PNG, JPEG, WebP), and 3 days retention period.
    • Pro Plan: $79/month ($63/month billed annually). For growing businesses and professional developers with 25,000 screenshots per month, priority rendering, custom resolution & quality, 30 days retention period, and advanced API features.
    • Business Plan: $199/month ($159/month billed annually). For high-traffic websites and enterprise applications with 75,000 screenshots per month, highest priority rendering, 90 days retention period, dedicated IP addresses, and 24/7 premium support.
  • Features per Plan: Each plan differs in:
    • Number of screenshots per month
    • Available image formats and capture options
    • Retention period for stored screenshots
    • API access level and additional features
    • Support level
  • Pricing: We offer both monthly and annual billing options, with annual billing providing a 20% discount.

2. Managing Your Subscription

Upgrade, downgrade, or cancel your Screenshotly subscription.

  • Accessing Subscription Management: Navigate to the 'Billing' or 'Subscription' section in your Account Dashboard.
  • Upgrading Your Plan:
    1. Select the desired higher-tier plan.
    2. Review the changes and any pro-rated charges.
    3. Confirm the upgrade. Your new plan features and limits will usually apply immediately.
  • Downgrading Your Plan:
    1. Select the desired lower-tier plan.
    2. Review the changes. Downgrades typically take effect at the end of the current billing cycle.
    3. Confirm the downgrade. Ensure your usage will fit within the new plan's limits to avoid service disruption.
  • Canceling Your Subscription:
    1. Find the "Cancel Subscription" option.
    2. Follow the prompts. Cancellation usually takes effect at the end of the current billing cycle.
    3. You will typically retain access to your plan's features until the end of the cycle.
    4. (Optional: State if data is retained or deleted upon cancellation and for how long).

3. Payment Methods

Manage the credit card or other payment methods linked to your account.

  • Accessing Payment Settings: Usually within the 'Billing' or 'Subscription' section.
  • Adding a New Payment Method:
    1. Click "Add Payment Method".
    2. Enter your card details securely. (We use a secure payment processor Paddle).
    3. Save the payment method.
  • Updating an Existing Payment Method:
    1. Select the payment method you wish to update.
    2. Enter the new details.
    3. Save changes.
  • Removing a Payment Method: You can usually remove a payment method if it's not the primary one for an active subscription.
  • Accepted Payment Methods: (e.g., Visa, MasterCard, American Express).

4. Viewing Invoices & Billing History

Access your past invoices and review your billing history.

  • Accessing Invoices: Look for an 'Invoices', 'Billing History', or 'Payment History' section.
  • Information Available:
    • List of past payments and charges.
    • Dates, amounts, and plan details for each billing cycle.
    • Downloadable PDF invoices for your records.

5. Failed Payments

Understand what happens if a payment fails.

  • Notification: You will typically be notified via email if a payment fails.
  • Grace Period: There might be a short grace period to update your payment method.
  • Service Interruption: If the payment issue is not resolved, your service may be temporarily suspended or downgraded to a free tier.
  • Retrying Payment: The system may automatically retry the payment a few times.

6. Refund Policy

  • 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all new subscriptions.
  • Eligibility Requirements:
    • Refund must be requested within 30 days of the initial purchase.
    • Only applies to first-time purchases, not renewals or plan upgrades.
    • Account must not have exceeded 50% of the monthly API request limit.
  • Partial Refunds: For annual subscriptions after the 30-day period, we may offer prorated refunds at our discretion.
  • Non-Refundable Items:
    • Add-on services or one-time purchases.
    • Subscriptions where the API usage exceeds 50% of the monthly limit.
    • Accounts that have violated our Terms of Service.
  • How to Request a Refund:
    1. Log in to your account and navigate to the Billing section.
    2. Click on "Request Refund" button.
    3. Fill out the refund request form with your reason.
    4. Our team will review your request within 2 business days.

For any billing-related questions or issues not covered here, please contact our support team.